Hearing Aid Repair
at Stay Tuned Hearing
Ready to Hear Clearly Again?
Stop living with weak sound, intermittent function, or persistent whistling. Whether you need a simple wax guard replacement, professional deep cleaning, or comprehensive manufacturer repair, our hearing clinic in Mount Eliza is ready to help.
Call us today to schedule your appointment and maintenance service, or visit us on the Mornington Peninsula.
We Repair Hearing Aids From Leading Manufacturers
Is it time for a new hearing aid?
We pride ourselves on being an independent business that offers affordable competitive pricing, with no hidden costs. Plus, did you know that you can buy your hearing aid device and possibly trade in your old device to help reduce cost of our hearing devices? Ask our Audiologist about whether this could be applicable to your situation.
Get a 3 Year Warranty and 12 months Free Servicing!
A hearing aid is a daily device, usually used every waking hour. This means that you need good coverage for warranty in case of faults and a no-hassle servicing solution to give you the ease of mind in your investment. Inquire with Stay Tuned Hearing on our warranty and servicing for new purchases today!
Browse our catalogue of brands, styles, and models to find the perfect hearing aid for you!
Call 03 9708 8626 to arrange a time to see our Audiologist
Hearing Aid Common Issue Matrix
Symptom/Issue | Primary Cause | Component | Solution |
| Weak or No Sound | Inadequate Maintenance | Clogged Wax Filter or Receiver | DIY Fix (Cleaning/Filter Change) |
| Distorted/Muffled Sound | Wear & Tear / Component Breakdown | Receiver/Microphone Degradation | Professional Repair (Manufacturer Send-Off) |
| Intermittent Function | Maintenance / Negligence | Moisture Ingress / Dirty Contacts | DIY (Drying Kit) then Clinic/Manufacturer Repair |
| Persistent Whistling | Maintenance / Physical Fit | Ill-fitting Dome/Mould; Earwax Blockage | Clinic Maintenance (Fit Check, Cleaning) |
| Physical Damage | Misuse (Negligence) | Dropped Device; Impact Fracture | Manufacturer Repair/Replacement |
| Electronic Corrosion | Misuse / Component Failure | Sweat Ingress / KOH Leakage from ZABs | Manufacturer Repair/Replacement |
| Tubing Swelling/Cracking | Inadequate Maintenance / Wear & Tear | Age, Heat, or Water Exposure | Clinic Maintenance (Tube Replacement) |
| Rapid Battery Drain | Wear & Tear / Component Breakdown | Internal Amplifier Short or Circuit Fault | Professional Repair (Manufacturer Send-Off) |
A Fast, Local Solution for your Hearing Aid Repair
The industry often relies on a “send-off” model for deep-level electronic repairs, meaning your device is shipped to the manufacturer’s repair facility. We prioritise an in-house fix to solve the most common issues before having to send your device off for repair.
Maintenance & Immediate Fixes
Before a potential major repair, we systematically troubleshoot your device. Many persistent faults are reversible through specialised maintenance.
Immediate Repairs: Simple issues like battery checks, tubing replacement (for cracked or hardened tubing), dome swaps, and clearing minor wax blockages are often resolved at our clinic.
Feedback and Fit: Persistent acoustic feedback (whistling) is often caused by an ill-fitting dome/mold or severe wax build-up. We can adjust the digital settings of the device or check the fit of the molds to resolve a whistling hearing aid.
Manufacturer Send-Off for Repair
If the issue persists after clinical maintenance (e.g., sound remains distorted or absent, or chronic intermittence continues), or if physical damage is visible, we handle the entire logistics of sending your device to the manufacturer for repair.
Complex Internal Faults: Failures categorised as inevitable wear and tear, such as internal circuit board issues, microphone degradation, or rapid battery drain due to an amplifier defect, typically require factory repair.
Loaner Devices: Recognising the impact of being without your hearing aids, we often mitigate the typical 5-10 business day turnaround time by providing loaner devices.
*If suitable and supply is available
Warranty Assessment and Non-Warranty Repairs
We provide categorisation of faults to accurately assess your warranty status and ensure you are only paying when necessary.
Know Your Coverage:
• New hearing aids typically come with a Manufacturer’s Warranty lasting three years.
• We can help determine if your issue—such as a component degradation leading to distorted sound—is a manufacturing defect likely covered by the warranty.
Crucial Warranty Exclusions:
It is essential to understand that manufacturer warranties are often expressly voided by conditions indicating user fault:
1. Misuse and Neglect: This includes damage resulting from accidents, such as water submersion (swimming/showering).
2. Chemical Contamination: Exposure to aerosols like hairspray or perfumes.
3. Corrosion from Batteries: Failure stemming from neglected, deeply discharged Zinc-Air Batteries (ZABs) left in the device, which can leak corrosive Potassium Hydroxide (KOH) and destroy internal contacts.
If your device is outside the warranty period or the damage is determined to be non-warranty (Category B: Misuse/Negligence), we can still help you figure out the next steps and what to expect.
Service that suits you
Our focus is customer care and support, and with over 20 years of education and experience in the audiology industry you are in good hands.